Terms and Conditions

 

Alexandra Riha Coaching
Last Updated: January 4, 2026

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1. Introduction and Acceptance
Welcome to Alexandra Riha Coaching (ABN 97 573 852 413) ("we", "us", "our"). Our website, www.alexandra-riha.com (the "Website"), and our executive coaching services ("Services") are offered to you subject to the following Terms and Conditions ("Terms").
By accessing our Website, booking a call, or purchasing our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our separate Privacy Policy. If you do not agree with any part of these Terms, you must cease using our Website and Services immediately.
These Terms form a legally binding agreement between you, the Client ("Client", "you", "your"), and Alexandra Riha Coaching.

2. Our Coaching Services
We provide professional coaching services designed to support leaders and professionals in achieving their goals. Our coaching is a collaborative partnership focused on unlocking your potential through structured conversations, evidence-based frameworks, and actionable strategies. It is not therapy, counseling, or a substitute for professional advice from qualified legal, medical, or financial experts.
Our service offerings are detailed in the table below. The specifics of your engagement will be confirmed in a separate Coaching Agreement provided to you before our first session.
Service Package
Description
Inclusions
Flourish Focus
A 90-minute intensive strategy session for professionals needing immediate clarity on a specific challenge.
- 30-minute initial alignment call. - Pre-session questionnaire. - One 90-minute coaching session. - A written summary of key insights and actions. - Use of targeted, research-backed frameworks (e.g., strengths assessment, job crafting).
Foundation Series
A 6-session program over 3-6 months for leaders seeking to build foundational skills and overcome overwhelm.
- 30-minute initial alignment call. - Six 60-minute one-on-one coaching sessions. - Curated resources and reflective exercises between sessions. - Email support (48-hour response time, Mon-Fri) for the duration of the program. - Progress reviews to ensure alignment with your goals.
Executive Partnership
A comprehensive 3-12 month partnership for senior leaders and HR professionals navigating significant strategic challenges.
- 30-minute initial alignment call. - Bespoke number and frequency of sessions (as agreed in the Coaching Agreement). - In-depth application of advanced frameworks (e.g., PERMA, PsyCap). - Priority email and phone support. - Stakeholder interviews and 360-degree feedback (optional). - On-demand access for critical decision support.

3. Your Rights Under Australian Consumer Law
Our Services come with automatic guarantees that cannot be excluded under the Australian Consumer Law (ACL). We guarantee that our Services will be:
•Provided with due care and skill: We will use an acceptable level of skill and technical knowledge, consistent with industry standards, in providing our coaching Services.
•Fit for a particular purpose: If you make known to us a particular purpose for which you are acquiring our Services, we guarantee the Services will be reasonably fit for that purpose.
•Provided within a reasonable time: We will deliver all Services within the timeframe specified in your Coaching Agreement or, if no time is specified, within a reasonable time.
Remedies for a Failure to Meet a Consumer Guarantee:
If we fail to meet a consumer guarantee, you are entitled to a remedy.
•For a minor failure, you are entitled to have the failure rectified in a reasonable time. If we do not rectify the failure, you may have the service rectified by someone else and recover the reasonable costs from us, or you may cancel the contract.
•For a major failure, you are entitled to:
•Cancel your service contract with us; and
•A refund for the unused portion of the contract, or compensation for its reduced value.
A major failure occurs when the service is substantially unfit for its purpose and cannot be easily fixed within a reasonable time, or where the service creates an unsafe situation.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage resulting from a failure to meet a consumer guarantee.

4. Client Responsibilities
As a Client, you agree to:
•Engage in the coaching process with openness, honesty, and a commitment to your growth.
•Be prepared and on time for all scheduled sessions.
•Complete any agreed-upon actions or reflections between sessions to maximize your progress.
•Acknowledge that you are fully responsible for the decisions, actions, and outcomes you achieve as a result of the coaching.
•Not record any coaching sessions (audio or video) without our express prior written consent.

5. Fees, Invoicing, and Payment
•Currency and GST: All fees are quoted in Australian Dollars (AUD) and are exclusive of Goods and Services Tax (GST), unless otherwise stated. The final invoice will clearly show the applicable GST.
•Payment Schedule: Full payment for the Flourish Focus session is required in advance. For the Foundation Series and Executive Partnership packages, payment is required in advance of the first session, unless a payment plan is agreed upon in your Coaching Agreement.
•Payment Methods: We accept payment via Bank Transfer and Credit Card (processed securely via Stripe). Invoices will contain all necessary payment details.
•Late Payments: If an invoice is not paid by the due date, we reserve the right to suspend all Services until the outstanding amount is paid in full.

6. Rescheduling, Cancellation, and Refunds
We understand that circumstances can change. This policy is designed to be fair to both you and our business.
6.1. Rescheduling a Session (by either party)
To ensure mutual respect for each other’s time, both you and your coach must provide at least 48 hours’ notice via email to reschedule a session. We allow a maximum of two rescheduled sessions per 6-month period. Sessions rescheduled with less than 48 hours’ notice may be forfeited at our discretion.
6.2. Cancelling a Coaching Package (by you)
•Before Commencement: If you cancel your coaching package in writing before the first scheduled session, you will receive a full refund, less a 10% administration fee to cover our initial setup and onboarding costs.
•After Commencement: If you choose to cancel after the coaching has commenced, you must provide 14 days’ written notice. You will be refunded for the unused portion of the sessions, less a cancellation fee equivalent to the value of one full session. This fee is a reasonable pre-estimate of the costs we incur from an early termination, including planning and program material preparation.
This cancellation policy does not affect your rights under the Australian Consumer Law as outlined in Section 3.

7. Intellectual Property
All content on our Website and all materials provided as part of the Services—including but not limited to text, graphics, logos, workbooks, assessments, and proprietary frameworks—are the intellectual property of Alexandra Riha Coaching. These materials are provided for your personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from these materials without our express written permission.

8. Confidentiality and Privacy
We are committed to maintaining the confidentiality of all information you share during our coaching relationship. We will not disclose your personal information without your consent, except where required by law.
Our collection, use, and protection of your personal data are governed by our Privacy Policy, which forms part of these Terms. Please review it carefully.
Important Note on Mental Health: Coaching is not a substitute for mental health care. If you disclose information that suggests a risk of serious harm to yourself or others, we may be legally and ethically obligated to breach confidentiality to contact appropriate professional services or authorities.

9. Disclaimers and Limitation of Liability
•No Guaranteed Results: You acknowledge that your success is dependent on your own effort, motivation, and commitment. We do not guarantee any specific personal, professional, or financial outcomes from our Services.
•Limitation of Liability: To the maximum extent permitted by law, our total liability for any claim arising from our Services is limited to the total amount you have paid for those Services. This limitation does not apply to any liability that cannot be excluded under the Australian Consumer Law, including our liability for a failure to meet a consumer guarantee, or for personal injury or death caused by our negligence.

10. Dispute Resolution
If a dispute arises, you agree to first notify us in writing at coaching@alexandra-riha.com and engage in good faith negotiations to resolve the matter within 14 days. If the dispute cannot be resolved through negotiation, both parties agree to consider mediation through a mutually agreed-upon mediator in NSW before pursuing other legal remedies, such as an application to the NSW Civil and Administrative Tribunal (NCAT).

11. Testimonials
We may ask for a testimonial upon completion of your coaching program. We will only use your name, image, or specific details of your success in our marketing materials with your express, informed, and written consent. You may withdraw this consent at any time by notifying us in writing.

12. General Provisions
•Governing Law: These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.

•Changes to Terms: We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our Website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.
•Contact: For any questions about these Terms, please contact us at:
•Email: coaching@alexandra-riha.com
•Address: 69 Broadwater Dr, Saratoga NSW 2251, Australia
References
[1] Australian Competition and Consumer Commission (ACCC). (2021). Consumer rights and guarantees.