Privacy Policy

 

 

Alexandra Riha Coaching

Last Updated: January 4, 2026

1. Introduction

Alexandra Riha Coaching (ABN 97 573 852 413) ("we", "us", "our", "Alexandra Riha Coaching") is committed to protecting your privacy and ensuring you have a positive experience on our Website and when using our Services. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to all personal information we collect through our Website (www.alexandra-riha.com), our coaching services, and any other interactions with Alexandra Riha Coaching.

2. What Personal Information Do We Collect?

We collect personal information that you voluntarily provide to us, including:

•Contact Information: Your name, email address, phone number, and mailing address.

•Booking and Session Information: Details about your coaching sessions, preferred meeting times, and communication preferences.

•Intake and Assessment Information: Responses to questionnaires, assessments, and intake forms that help us understand your coaching goals and challenges.

•Payment Information: Billing address, payment method details (processed securely by third-party payment providers). We do not store full credit card details.

•Communication Records: Emails, notes from sessions, and any other correspondence between you and your coach.

•Feedback and Testimonials: Your feedback about our Services and any testimonials you provide.

•Website Usage Information: Information about how you use our Website, including IP address, browser type, pages visited, and referring website (collected via analytics tools).

We collect this information directly from you when you:

•Create an account or register for our Services

•Book a coaching session

•Complete intake forms or assessments

•Communicate with us via email or phone

•Provide feedback or testimonials

•Use our Website

3. How Do We Use Your Personal Information?

We use your personal information for the following purposes:

•Delivering Services: To provide you with coaching services, schedule sessions, send reminders, and follow up on your progress.

•Communication: To respond to your inquiries, provide updates, and communicate important information about your coaching engagement.

•Billing and Payments: To process invoices, manage payments, and handle refunds.

•Improvement: To improve our Services, Website, and customer experience based on your feedback and usage patterns.

•Marketing: To send you information about our Services, special offers, and updates (only with your consent).

•Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

•Safety: To protect the safety and security of our clients and staff.

We will not use your personal information for any purpose other than those listed above without obtaining your prior consent.

4. Disclosure of Personal Information

We will not disclose your personal information to third parties except:

•Service Providers: We may share your information with service providers who assist us in delivering our Services, such as payment processors (Stripe), email service providers, and scheduling tools. These service providers are contractually obligated to maintain the confidentiality of your information.

•Legal Requirements: If required by law, court order, or government authority, we may disclose your personal information.

•Safety and Welfare: If we have reasonable grounds to believe that disclosing your information is necessary to protect your safety or the safety of others, or to prevent or investigate a crime.

•Your Consent: With your express written consent.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

•Secure encrypted connections (SSL/TLS) on our Website

•Restricted access to personal information (only authorized staff)

•Regular security updates and monitoring

•Secure storage of paper records

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You acknowledge this inherent risk when providing information to us.

6. Data Retention

We retain your personal information for as long as necessary to:

•Provide you with our Services

•Fulfill our legal and contractual obligations

•Resolve disputes

•Enforce our agreements

Typically, we retain coaching session records for a minimum of 7 years to comply with business record-keeping requirements. You may request deletion of your personal information at any time, subject to legal retention obligations.

7. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

•Access: Request access to the personal information we hold about you.

•Correction: Request that we correct any inaccurate or incomplete personal information.

•Deletion: Request deletion of your personal information (subject to legal retention requirements).

•Opt-Out: Opt out of receiving marketing communications from us at any time.

•Complaint: Lodge a complaint with us if you believe we have breached your privacy rights.

To exercise any of these rights, please contact us at coaching@alexandra-riha.com with your request. We will respond within 30 days.

8. Cookies and Website Analytics

Our Website uses cookies and analytics tools (such as Google Analytics) to:

•Remember your preferences

•Understand how you use our Website

•Improve your user experience

•Track website performance

You can control cookie settings in your browser. If you disable cookies, some features of our Website may not function properly. We do not use cookies to track you across other websites.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

11. International Data Transfers

Your personal information is stored and processed in Australia. We do not intentionally transfer your personal information outside Australia unless required by law or with your express consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our Website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy complaint, please contact us:

•Email: coaching@alexandra-riha.com

•Mailing Address: 69 Broadwater Dr, Saratoga NSW 2251, Australia

•Response Time: We will respond to privacy inquiries within 30 days.

If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

•Website: www.oaic.gov.au

•Phone: 1300 363 992

•Email: enquiries@oaic.gov.au

References

•Privacy Act 1988 (Cth)

•Australian Privacy Principles (APPs)

•Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/